Returns & Exchanges
At TEALEAVES, we strive for your complete satisfaction with every blend; however, due to the perishable nature of our products, returns are typically reserved for damaged or incorrect shipments. Please contact our concierge team within 14 days of receipt to initiate a resolution for your order.
Review Policy
Ensure your item is unopened and in its original packaging, as we cannot accept returns on consumed or opened tea products for safety reasons.
Contact Concierge
Email our support team with your order number and a brief description of the issue to receive a Return Authorization Number.
Package Securely
Place the items in their original shipping box or a similar protective container to prevent damage during the transit back to our facility.
Receive Refund
Once our quality control team inspects the returned goods, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing